Support and Training
Support
A dedicated team will be available in case of aptus360° being hosted as on cloud, to resolve issues promptly post go-live. For any additional support, contact us at aptus360@pathinfotech.com or call us at
+91 (120) 4726 100.
For on premise deployment, the dedicated team will be available for a pre-defined period, as agreed upon with the customer.
During the support period, Path team will do various activities viz.
- Resolve any issues faced by the customer
- Installation of patches
- Master data setup
- Trainings
- Hand-holding of users
Training
In order to ensure that you and your team are well versed with the functionality of aptus360° and are able to exploit the full potential of the solution, Path would conduct a series of trainings for you.
Some[1] one of these trainings are:
Usage of Application
To HR team on basis of train-the-trainer approach.
Functional Administration Activities
HR team would be trained for Admin related activities
Technical Administration Activities
IT person would be trained on application setup, Integration & regular activities to be done
Support Activities
Various SOPs and FAQ to resolve support calls will be explained
[1] Specifics of the support and training will differ from business to business and will be
customized basis the subscription plan chosen by the customer